trust engineering Articles

  • settings-architecture-diagram

    Building member trust through a centralized and scalable settings platform

    May 29, 2019

    At LinkedIn, we are entrusted with protecting the privacy and data of our members. Storing members’ choices on how they intend their data to be used is vital to building and maintaining member trust, as well as ensuring compliance with legal and regulatory requirements. It is also essential that we respect members’ preferences for how they wish to interact with...

  • intent-classifier-illustration

    How natural language processing helps LinkedIn members get support easily

    April 30, 2019

    As members explore the many products of LinkedIn, including the feed, homepage, Learning, Recruiter, and Sales Navigator, to name a few, they often experience new exciting features, which, from time to time, may lead to questions around use. To help our members and deliver the assistance they need, we use deep learning-powered Natural Language Processing (NLP)...

  • privacypreserving1

    Privacy-preserving analytics and reporting at LinkedIn

    April 10, 2019

    Co-authors: Krishnaram Kenthapadi, Thanh Tran, Mark Dietz, and Ian Koeppe Preserving privacy of users is a key requirement of web-scale data mining applications and systems such as web search, recommender systems, crowdsourced platforms, and analytics applications. With the growing appreciation of the impact of data breaches and comprehensive data regulations,...

  • authorization1

    Authorization at LinkedIn’s Scale

    March 19, 2019

    LinkedIn members entrust us with their personal data and we are committed to working hard every day to maintain that trust within a...

  • producthelp1

    Improving Member Productivity with In-Product Help

    December 27, 2018

    LinkedIn’s Help Center boasts a personalized experience aimed at getting our members the help they need, finding the answers to their...

  • featuredimage7

    Defending Against Abuse at LinkedIn’s Scale

    December 6, 2018

    LinkedIn is committed to building a safe, trusted, and professional environment. Building the infrastructure to detect and mitigate...